Delete my account

How to delete your Seva account and data, what gets deleted, and what may be kept.

Delete your Seva account

This section explains how to delete your account in Seva Care, the app developed by Seva Intelligence Inc. (myseva.ai), and what happens to your data when you do.

Delete your account in the app

Open the Seva app and sign in.
Go to Settings.
Scroll to bottom then tap Delete Account.
Confirm that you want to delete your account.

Deletion is permanent. Your account and its data are deleted and can’t be restored.

Request deletion without the app

If you can’t access the app, email support@myseva.ai from the email address registered to your Seva account, with the subject “Delete my account”. We verify your identity before acting on the request and will confirm once your account has been deleted.

Subscriptions

Google Play subscriptions are cancelled automatically when your account is deleted.
App Store (iOS) subscriptions must be cancelled by you in your Apple ID settings before you delete your account.
Deleting your account does not automatically refund your subscription. Any refund requests are handled through Google Play or the App Store under their refund policies and our Terms of Use. If you want to request a refund, do so before deleting your account.

What we delete

Your account and profile
Child and individual profiles you own
Care logs and notes
Medications
Calendar entries
Media Vault documents and photos
AI chat history
Care Circle memberships and access

What we may keep

We may keep information that we must retain under applicable law, or that is needed for an ongoing complaint, investigation or dispute. Any retained information is restricted to that purpose and deleted when it’s no longer required.

If you were a member of another family’s Care Circle, notes or updates you added to their child’s profile remain part of that child’s records. Your access to their circle is removed.

Data in encrypted routine backups and AI-monitoring systems is automatically deleted or overwritten within 30 days.

Questions about deleting your account? Email support@myseva.ai.